FAQ

Discovering new fragrances just got easier with Scentix! We'll deliver a 30-day supply of authentic designer or niche fragrances, equivalent to 120+ sprays, straight to your door.

Scentix's fragrances are TSA-compliant for carry-ons, making them perfect for any adventure. Have a great trip!

You can expect your package to be fulfilled within 2 business days after the purchase. We'll send an email with tracking details as soon as it's available.

your shipment will be dispatched 1-2 business days later.

We'll notify you by email with the tracking number once your order has shipped.

To view your tracking details navigate to the chat box and input your tracking number or log into your Scentix account on our website and check your History.

We can ship products to most countries inside the European Union.

Please be aware that different countries have unique customs rules and regulations. If your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).


How long will it take to receive my order?
We typically ship in 1-2 business days (Mon-Fri) after billing. And you will receive your order in 5-12 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.

Oh no! Hopefully, this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!

If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!

If the tracking hasn’t been updated in an unusually long time or if it has never been updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

you will receive a separate email after your order is fulfilled providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

All of the Products available on our Site are genuine designer fragrances and beauty Products. Our Site has absolutely NO imitations or knock-offs; HOWEVER, WE ARE NOT ASSOCIATED WITH THE DESIGNER OR THE DESIGNER'S PERFUME MANUFACTURER IN ANY WAY AND HAVE NO AGREEMENT OR ARRANGEMENT WITH THEM AUTHORIZING US TO REPACKAGE THE PERFUME. All of the Products available on the Site adhere to the highest quality standards in the industry. hygiene is very important to everybody. 😁

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.